Terms & Conditions

Itinerary and Quotation Validity

All information in this itinerary is accurate to the best of our knowledge but please note that changes to our trips can and do occur. This may be due to our effort to improve our trip or logistical reasons such as changes in train/flight schedules or government policies. WildChina will make every effort to keep you informed of any changes, but cannot be held liable for any alterations made to the published itineraries.

The prices listed are based on the costs and exchange rates current at the time of enquiry. Prices are not guaranteed until booking.

Reservations

A deposit is required to secure your reservation. To secure a reservation, a deposit of USD 500 per person is required. Complete payment is required 60 days prior to departure. For trips booked less than 60 days before departure, complete payment is required immediately. Tour prices are per person and based on double occupancy. If a customer fails to make full payment of the trip 60 days prior to departure, WildChina reserves the right to cancel the tour and retain the deposit.

Modifications, Cancellations & Refunds

In the case of trip cancellation, please refer to the schedule below:​

  • 60 days or more prior to trip departure - Loss of deposit

  • Between 45 - 60 days prior to trip departure - 30% of total tour price will be forfeited

  • Between 20 - 45 days prior to trip departure - 50% of total tour price will be forfeited

  • Less than 20 days prior to trip departure - no refund

No refund will be made if clients voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of WildChina if clients are involuntarily forced to leave a trip for any reason. WildChina reserves the right to cancel any trip departure before it is guaranteed to run. A trip is guaranteed to run once it has one fully paid traveler, unless minimum numbers state otherwise. WildChina reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to reasons outside its control (i.e. natural disasters or political instability). In such a case, WildChina will refund the trip price. Under extraordinary circumstances caused by civil unrest, terrorism, natural disaster or other force majeure, either party may cancel the trip. If such cases occur 45 days or more before trip departure, WildChina will refund clients fully less the deposit. If such cases occur within 45 days of departure, WildChina will refund clients fully less the deposit and any expenses incurred to date that are directly related to preparation of such trip. Such expenses may include preview trips conducted specifically for the above-mentioned trip.

To cancel a trip please, contact your WildChina travel designer.

Insurance

All WildChina travelers are also required to provide a copy of their medical insurance card prior to trip departure. In the event of a medical emergency, WildChina's first call of action would be to contact the International SOS 24-hour center, where doctors would instruct our staff on appropriate next steps, which may include rest, a visit to a SOS-recommended hospital, or, in extreme cases, evacuation.

Passport and Visas

You must carry a valid passport and have obtained the appropriate visas when traveling with WildChina. Please ensure your passport is valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for your holiday. WildChina cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation. WildChina will assist you in obtaining the appropriate passes required for traveling to sensitive areas in China (e.g. Tibet), but this is not always guaranteed. In the case that an application is rejected by government agencies, WildChina reserves the right to cancel the trip.

Photography on the Tour

WildChina Inc. reserves the right to take and publish photographs during the operation of any tour or part thereof. By booking a reservation with WildChina Inc., tour members agree to allow their image to be used in such photographs; tour members who prefer that their image not to be used are asked to identify themselves to their tour escort at the commencement of their tour.

Traveler's Responsibility

Travelers have the responsibility to select a trip appropriate to their abilities and interests. In order to assist you we grade each trip by physical and technical difficulty. We are also happy to discuss the trip with you. Travelers are held responsible for being in sufficient good health to undertake the trip. Travelers are responsible for preparing for the trip by studying the itinerary and pre-departure information packets sent by WildChina, and for bringing the appropriate clothing and equipment as advised therein.

WildChina's Responsibility

WildChina shall always do its utmost to provide the services to the best of its capacity. WildChina organizes, promotes, and sells tour programs consisting of certain travel services, including but not limited to, surface transportation, excursions, and accommodations which WildChina purchases or reserves from various suppliers. Agents providing travel services for WildChina's tour programs are independent contractors and are not agents or employees of WildChina. Thus, the responsibility of WildChina is strictly limited. WildChina is not responsible for the willful or negligent acts and /or omissions of such agents or transportation and lodging service providers or their respective employees, or representatives including, without limitation, their failure to deliver or their partial or inadequate delivery of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. By utilizing the travel services of the suppliers, you agree that neither WildChina nor any representative of WildChina shall be liable for any accident, injury, costs, property damage or personal loss to you or those traveling with you in connection with any accommodations, transportation or other travel services, or resulting directly or indirectly from any occurrences or conditions beyond WildChina's control, including but not limited to, acts of terrorism, war, defects in vehicles, breakdown of equipment, strikes, theft, delay or cancellation of or changes in itinerary or schedules. WildChina is not responsible for expenses incurred by you in preparing for the trip (e.g. non-refundable advance purchase air tickets, visa fees, equipment, medical expenses, etc.) or for any necessary additional travel arrangements should you embark from home before the group departure date.

Claims

Any dispute arising from the service provided by WildChina shall be settled through friendly consultation between the parties. The claiming party shall notify the other party within 30 days after the end of the services in a dated notice in English language that a dispute has arisen and describe the nature of the dispute. If no settlement can be reached through such consultation within 60 days after the date of such notice of dispute, the claiming party may refer the matter to CIETAC, for final arbitration in PRC by an ad hoc arbitration tribunal according to the arbitration rules of CIETAC rules.